topic Re: Prime Video Removal in Sky Q

Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 01:56:04 GMT

How do i remove the Prime Vidro App from my Sky Q

Re: Prime Video Removal

nigea99 — Fri, 17 Mar 2023 06:47:49 GMT

@debbiesharron wrote:

How do i remove the Prime Vidro App from my Sky Q

I am afraid you can't remove (ofr for that matter add) any apps from SKY Q as what is included is governed by SKY updates

Is there a specific reason you want it removed ?

Would just logging out help you ?

Re: Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 08:31:47 GMT

@nigea99

Hi, Thankyou for your reply .

Would logging out of it make it dissapear

Re: Prime Video Removal

nigea99 — Fri, 17 Mar 2023 08:45:58 GMT

@debbiesharron wrote:

@nigea99

Hi, Thankyou for your reply .

Would logging out of it make it dissapear

hi @debbiesharron

All apps will remain available even if logged out

Re: Prime Video Removal

bob1234 — Fri, 17 Mar 2023 08:48:22 GMT

@debbiesharronWhat is the actual problem as unless you go into apps you don't see it and there are loads of useless app which you just have to ignore.

Re: Prime Video Removal

Chodley — Fri, 17 Mar 2023 08:53:14 GMT

@debbiesharron wrote:
@nigea99
Hi, Thankyou for your reply .
Would logging out of it make it dissapear

No. You can't get rid of it.

I assume he suggested that in case you were concerned about kids racking up bills on chargeable content.

Re: Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 09:05:08 GMT

@Chodley , I would like to Filter out Apps that are of no interest to me,

Ie kids being one of the reasons

Re: Prime Video Removal

Chodley — Fri, 17 Mar 2023 09:06:44 GMT

@debbiesharron wrote:
@Chodley, I would like to Filter out Apps that are of no interest to me,
Ie kids being one of the reasons

I know. You can't.

Re: Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 09:09:25 GMT

Chorley,

Atchually you can ,

Settings , Kids , Pin

Re: Prime Video Removal

Chodley — Fri, 17 Mar 2023 09:10:08 GMT

That hides the app?

Re: Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 09:14:23 GMT

@Chodley , Yes that is what i would like to do with Apps i do not need

Re: Prime Video Removal

Chodley — Fri, 17 Mar 2023 09:35:30 GMT

@debbiesharron wrote:
@Chodley, Yes that is what i would like to do with Apps i do not need

We seem to be going round in circles. You said that already.

I said you can't.

You said "oh yes you can via the kids/pin menu"

I asked does that do what you want?

You said what you want again.

Re: Prime Video Removal

debbiesharron — Fri, 17 Mar 2023 10:13:52 GMT

Chodley, I was told by the Sky Forum ( The people who are suppose to have the knowledge) If it was possible to filter away Sky Q apps ,

I was told NO ,

So i searched on Chrome ( Which appeared to have more KNOWLEDGE 🤔)

And contradicted what the Sky Community was Advising me ! So it seems YOU CAN INDEED !

Re: Prime Video Removal

Mark39 — Fri, 17 Mar 2023 10:16:15 GMT

@debbiesharron wrote:

Chodley, I was told by the Sky Forum ( The people who are suppose to have the knowledge) If it was possible to filter away Sky Q apps ,

I was told NO ,

So i searched on Chrome ( Which appeared to have more KNOWLEDGE 🤔)

And contradicted what the Sky Community was Advising me ! So it seems YOU CAN INDEED !

Try it and let us know if it works.

Re: Prime Video Removal

oldfella — Fri, 17 Mar 2023 10:18:31 GMT

Hi @debbiesharron

Adding a pin will not remove the App from the listings.

However it will ask for the pin if you try to use it

Re: Prime Video Removal

TimmyBGood — Fri, 17 Mar 2023 10:19:09 GMT

@debbiesharron

You can also add a PIN to Sky Q apps that you don’t want your kids watching or using.

To do this:

Press Home on your Sky Q remote and select Settings, then Parental.
Enter your Sky TV PIN.
Select PIN for Apps, then you can apply a PIN to all apps or select individual apps, to do this select the app you want to add a PIN to, by pressing the right button and selecting ‘on’.
To remove a PIN for an app, follow the instruction above but change it to ‘no’.
Once a PIN has been added to an app, every time it’s accessed you’ll need to enter the PIN to open the app.

Netflix and BBC iPlayer can't be PIN protected as they have their own PIN settings within the app.

https://www.sky.com/help/articles/managing-parental-settings

Re: Prime Video Removal

Invisiblename — Fri, 17 Mar 2023 10:25:33 GMT

@debbiesharron wrote:
Chodley, I was told by the Sky Forum ( The people who are suppose to have the knowledge) If it was possible to filter away Sky Q apps ,
I was told NO ,
So i searched on Chrome ( Which appeared to have more KNOWLEDGE 🤔)
And contradicted what the Sky Community was Advising me ! So it seems YOU CAN INDEED !

I think you've misread the information, setting the PIN for apps doesn't hide them, it just controls the access to them:

Re: Prime Video Removal

COBRAUK1 — Sat, 02 Dec 2023 11:03:00 GMT

Can you please remove prime I never asked for it I never want it and it's becoming a pain the **bleep** keeps coming up on children's programs and everything else sick of it if can't be removed I need to remove my sky account please ASAP

Re: Prime Video Removal

PandJ2020 — Sat, 02 Dec 2023 11:20:07 GMT

@COBRAUK1 wrote:
Can you please remove prime I never asked for it I never want it and it's becoming a pain the **bleep** keeps coming up on children's programs and everything else sick of it if can't be removed I need to remove my sky account please ASAP

You're not talking to Sky here - just other customers.

You'll have to call Sky to cancel your account.

Re: Prime Video Removal

caesarome — Sat, 02 Dec 2023 11:59:58 GMT

@COBRAUK1

You might be able to do this yourself without calling:

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You will be able to cancel it there.