topic Re: Annoying upgrade notifications in Sky Q

Annoying upgrade notifications

MrVespa — Thu, 16 Mar 2023 19:00:10 GMT

I keep getting the red upgrade to HD notification at the top of my screen. It appears all the rime and it needs to be removed using back up. It interfered with the viewing experience. How can I stop this?

Re: Annoying upgrade notifications

oldfella — Thu, 16 Mar 2023 19:05:01 GMT

@MrVespa wrote:

I keep getting the red upgrade to HD notification at the top of my screen. It appears all the rime and it needs to be removed using back up. It interfered with the viewing experience. How can I stop this?

Hi @MrVespa

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Annoying upgrade notifications

best+of+the+best — Thu, 16 Mar 2023 19:07:55 GMT

@MrVespa wrote:
I keep getting the red upgrade to HD notification at the top of my screen. It appears all the rime and it needs to be removed using back up. It interfered with the viewing experience. How can I stop this?

Hi @MrVespa if you haven't got the HD subscription you will need to watch SD content I'm afraid

Re: Annoying upgrade notifications

MrVespa — Thu, 16 Mar 2023 19:19:24 GMT

Yes I know and I am not trying to watch HD. It comes up all the rime, no matter what I am watching.

Re: Annoying upgrade notifications

oldfella — Thu, 16 Mar 2023 19:22:47 GMT

@MrVespa wrote:

Yes I know and I am not trying to watch HD. It comes up all the rime, no matter what I am watching.

@MrVespa

If you try to watch any Non SD content whether live or On demand then you will get the Upgrade message.

Re: Annoying upgrade notifications

MrVespa — Thu, 16 Mar 2023 19:22:52 GMT

@oldfella thanks a million. I don't need or want HD. I have changed the settings as you suggested. So far so good. Thanks

Re: Annoying upgrade notifications

Chodley — Fri, 17 Mar 2023 09:14:44 GMT

"I don't need or want HD"

Oh I dunno, watching in SD interferes with the viewing experience pretty comprehensively too 😉

Can understand anyone not wanting to PAY for HD though.