topic Re: Tv in Sky Q

Tv

Buddycasper88 — Sat, 11 Mar 2023 08:56:18 GMT

On my sky screen it says I need to upgrade to use this service, but wen I look at what I pay for I should already be allowed to used the home page

Re: Tv

Daniel0210 — Sat, 11 Mar 2023 08:57:40 GMT

@Buddycasper88
I presume you're referring to 'catch up'? Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Tv

steve30x — Sat, 11 Mar 2023 09:45:50 GMT

@Buddycasper88 wrote:
On my sky screen it says I need to upgrade to use this service, but wen I look at what I pay for I should already be allowed to used the home page

You need to be more precise. WHat service are you trying to use?

Re: Tv

Toby+chops — Thu, 16 Mar 2023 19:27:46 GMT

On sky it's come on but it has come on.

It's displayed NOT ACCEPTED

Re: Tv

Chodley — Fri, 17 Mar 2023 00:16:01 GMT

Can you get a photo of it? Sounds like a TV message, not a Sky box message.

Re: Tv

Toby+chops — Fri, 17 Mar 2023 17:51:42 GMT

I have managed to sort it out