topic Re: My sky boxes aren’t working properly in Sky Q

My sky boxes aren’t working properly

Joe5472 — Wed, 15 Mar 2023 18:16:32 GMT

Hello, my main skyQ box currently won't load any of my recordings.

my 3 mini boxes upstairs won't load the tv guide or any of my recordings, please can someone help me?

Daniel0210 — Wed, 15 Mar 2023 18:19:01 GMT

Have you carried out a reboot of the boxes? Come back to us if you don't know how to do that.

Joe5472 — Wed, 15 Mar 2023 18:25:51 GMT

Yes I have re booted all the boxes and they still don't work

oldfella — Wed, 15 Mar 2023 18:39:52 GMT

@Joe5472 wrote:

Yes I have re booted all the boxes and they still don't work

What message are you seeing if you try to access recordings on your main Q box.

See following link

Joe5472 — Wed, 15 Mar 2023 18:41:52 GMT

I just get a constant spinning circle and a please wait

oldfella — Wed, 15 Mar 2023 18:48:12 GMT

@Joe5472 wrote:

I just get a constant spinning circle and a please wait

What happens if you try to make a new recording?

Joe5472 — Wed, 15 Mar 2023 19:02:47 GMT

I have a message at the top of my screen saying This service is not available because of a problem with my hard disk drive

oldfella — Wed, 15 Mar 2023 19:09:57 GMT

@Joe5472 wrote:

I have a message at the top of my screen saying This service is not available because of a problem with my hard disk drive

Check through the link I posted earlier @Joe5472

Joe5472 — Fri, 17 Mar 2023 16:28:43 GMT

I had to delete the hard drive, it seems to have worked.

oldfella — Fri, 17 Mar 2023 17:07:24 GMT

@Joe5472 wrote:

I had to delete the hard drive, it seems to have worked.

Assume you mean a Hard drive Reset? @Joe5472

Joe5472 — Fri, 17 Mar 2023 17:26:31 GMT

Yeah that's what I meant