topic Re: Got text to return equipment but I’m in a contract ? in Sky Q

Got text to return equipment but I’m in a contract ?

Anne04 — Wed, 15 Mar 2023 08:52:01 GMT

Got a text this morning saying sky sending box to return equipment, but I'm In a contract and all bills paid up to date very confusing,

Re: Got text to return equipment but I’m in a contract ?

Daniel0210 — Wed, 15 Mar 2023 10:02:39 GMT

@Anne04

Did you cancel your subscription and then change your mind?

Re: Got text to return equipment but I’m in a contract ?

bob1234 — Wed, 15 Mar 2023 12:36:07 GMT

@Anne04Did you cancel your multiroom add on if so Sky will want the mini box back.

Re: Got text to return equipment but I’m in a contract ?

Anne04 — Wed, 15 Mar 2023 13:10:03 GMT

No just renewed my contract , no changes

Re: Got text to return equipment but I’m in a contract ?

Laing1 — Wed, 15 Mar 2023 16:53:49 GMT

@Anne04 wrote:

No just renewed my contract , no changes

@Anne04 I have escalated this to sky

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Re: Got text to return equipment but I’m in a contract ?

Addie15 — Wed, 15 Mar 2023 16:56:05 GMT

Hi there, thank you for escalating this. We have sent an invite to Anne04.

Re: Got text to return equipment but I’m in a contract ?

Addie15 — Wed, 15 Mar 2023 17:36:03 GMT

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out.