topic Re: Sky Q box technical fault, stuck on blue screen in Sky Q

Sky Q box technical fault, stuck on blue screen

Robbo0410 — Tue, 14 Mar 2023 22:13:16 GMT

My Sky Q box is stuck on blue screen telling me to press the home button to get started eventually goes blank but then it will start up and go back to blue screen, have tried updating software per instructions on trouble shooting page but it hasn't made any difference it just reverts back to the blue screen, this is extremely disappointing as I only had it installed on the 3rd March 🤦🏻‍♂️

Re: Sky Q box technical fault, stuck on blue screen

Tom-W19 — Wed, 15 Mar 2023 10:28:13 GMT

Hi Robbo0410

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box technical fault, stuck on blue screen

Mr+Flibbles+86 — Wed, 15 Mar 2023 11:43:27 GMT

Update - After a private chat an engineer has been booked