topic Re: Amazon/Spotify Apps in Sky Q

Amazon/Spotify Apps

Phil1812 — Tue, 14 Mar 2023 08:20:47 GMT

Hi,both my Sky Q box and mini multiroom box have issues with the music apps...Amazon music app starts to open then goes to black screen and stays that way on both boxes...the Spotify app pauses playing after about 6 tracks on the mini box (which i seem to remember is an old issue from a previous box).I have done an app refresh on both boxes,still the same,what is the resolution for this please?

Solution black screen Amazon Music App

best+of+the+best — Mon, 13 Mar 2023 19:30:46 GMT

Last month I posted that my Amazon Music app was working without any issues 11th February on the Sky Q box

Fired up the app at the weekend and faced with a black screen after the Amazon Music Logo and nothing else two days later still the same black screen nothing else

Selected Amazon music within the apps section used voice control for Amazon Music still the same black screen

Decided to try the Audio and Music section before doing the refresh apps route

Home - Audio and Music scroll right twice then scroll down to Music playlists then select any Amazon Music tile within the list.

Then press the back button and you should be at the Amazon Music home screen

Back out of the app completely then select Apps then select Amazon music and you are faced with the same black screen again

Repeat from Audio and Music as this is the only way to access Amazon Music app without getting the black screen

Even tried signing out of the app and signing back in again still the same black screen once it refreshes

So until Sky/Amazon get a fix the only option that works at the moment is via Music Playlists and selecting Amazon music

Re: Amazon/Spotify Apps

Quoman7 — Tue, 14 Mar 2023 09:01:22 GMT

@Phil1812 wrote:

Hi,both my Sky Q box and mini multiroom box have issues with the music apps...Amazon music app starts to open then goes to black screen and stays that way on both boxes...the Spotify app pauses playing after about 6 tracks on the mini box (which i seem to remember is an old issue from a previous box).I have done an app refresh on both boxes,still the same,what is the resolution for this please?

Hi @Phil1812 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?

Re: Amazon/Spotify Apps

lettice — Tue, 14 Mar 2023 09:25:07 GMT

Oddly, I've been having this issue this morning.
Did that a few times.

Not seen any problems with Spotify since that last 'track stall' problem we all had and reported on here.
Use it on the Sky Q box regularly.
A box restart seemed to have cured it for now.

Re: Amazon/Spotify Apps

best+of+the+best — Tue, 14 Mar 2023 14:00:52 GMT

@Phil1812 wrote:
Hi,both my Sky Q box and mini multiroom box have issues with the music apps...Amazon music app starts to open then goes to black screen and stays that way on both boxes...the Spotify app pauses playing after about 6 tracks on the mini box (which i seem to remember is an old issue from a previous box).I have done an app refresh on both boxes,still the same,what is the resolution for this please?

Hi @Phil1812 Solution black screen Amazon Music App | Sky Community this post is about the Amazon music app blackscreen

It was working correctly 11th February I'm know faced with the black screen

Re: Amazon/Spotify Apps

Phil1812 — Tue, 14 Mar 2023 18:49:46 GMT

Hi all,thanks for your replies 👍😊,I have rebooted the router and both boxes to no avail,same issues!...Sky,can you resolve this please?

Re: Amazon/Spotify Apps

best+of+the+best — Tue, 14 Mar 2023 19:58:39 GMT

@Phil1812 wrote:
Hi all,thanks for your replies 👍😊,I have rebooted the router and both boxes to no avail,same issues!...Sky,can you resolve this please?

@Phil1812 rebooting the boxes didn't work for me either but the work around posted above does work obviously not the solution you want with regards to the Amazon Music app via the Sky Q boxes

Don't have an issue with Spotify as I tend to cast to the Sky Q box from my phone.

Is it really Sky who need to resolve it or Amazon seeing as we pay Amazon for the Music app not Sky

Re: Amazon/Spotify Apps

Phil1812 — Wed, 15 Mar 2023 09:44:33 GMT

Hi,I have contacted Amazon who say that this is the responsibility of Sky as it is a pre-installed Sky Q app....?

Re: Amazon/Spotify Apps

Kirsty+S27 — Wed, 15 Mar 2023 12:26:03 GMT

Hi all,

Thanks for letting us know. I have raised this to our support teams for an investigation. I will keep you updated on this thread.

Thanks

Re: Amazon/Spotify Apps

Chloe-W22 — Mon, 20 Mar 2023 14:42:47 GMT

Hi all,

Has there been any improvement to this since you last posted? Amazon Music have advised they made a small change to the Sign In process that might have caused this and I wanted to check in to see if there has been any improvements on your end 🙂

@best+of+the+best I've merged your post on the topic into here too

Re: Amazon/Spotify Apps

Phil1812 — Mon, 20 Mar 2023 18:11:04 GMT

Hi,

Yes,the issue appears to have been sorted now,thanks!

Re: Amazon/Spotify Apps

Asdaz — Sun, 10 Sep 2023 19:14:55 GMT

Hi, it's 6 months later and I seem to be having the same issue. I have set up the Sky Stream box and am getting the black screen when trying to open Amazon Music. Tried the above resolution steps but nothing seems to be working.

Re: Amazon/Spotify Apps

Phil1812 — Sun, 10 Sep 2023 20:01:47 GMT

Hi Asdaz,that particular issue was resolved in my case by a software tweak by Amazon themselves.However other stalling,juddering issues on Amazon music and Spotify have not been resolved,even with a replacement mini box!...I have actually given up now and use a different streamer instead,not good!