topic Re: Wrong remote in Sky Q

Wrong remote

Gawen — Tue, 14 Mar 2023 18:16:41 GMT

Hello

I wrote to say that the touchscreen on my Sky Q remote had stopped working and Sky said they would send a replacement touchscreen remote. Unfortunately the one I received today wasn't a touchscreen one but a standard remote. I am so used to using the other one (particularly the voice function) I really wanted a replacement and was disappointed to receive a traditional style version. Please could I return this and receive the touchscreen version

Re: Wrong remote

nigea99 — Tue, 14 Mar 2023 18:19:14 GMT

@Gawen wrote:

Hello

I wrote to say that the touchscreen on my Sky Q remote had stopped working and Sky said they would send a replacement touchscreen remote. Unfortunately the one I received today wasn't a touchscreen one but a standard remote. I am so used to using the other one (particularly the voice function) I really wanted a replacement and was disappointed to receive a traditional style version. Please could I return this and receive the touchscreen version

Hi @Gawen

Unfortunately SKY stopped producing the Touch remotes a few years ago and thus won't be able to supply you with one

You could try ebay for 2nd hand one

Re: Wrong remote

Laing1 — Tue, 14 Mar 2023 18:38:57 GMT

@Gawen wrote:

Hello

I wrote to say that the touchscreen on my Sky Q remote had stopped working and Sky said they would send a replacement touchscreen remote. Unfortunately the one I received today wasn't a touchscreen one but a standard remote. I am so used to using the other one (particularly the voice function) I really wanted a replacement and was disappointed to receive a traditional style version. Please could I return this and receive the touchscreen version

@Gawen to add to @nigea99 suggestion the new remotes are also voice enabled and should have a blue voice button just above the red rfecord button

Re: Wrong remote

Gawen — Tue, 14 Mar 2023 18:42:27 GMT

Ah that's a shame. It was really good while it worked. I think it would have been better to teplace the other one but never mind. I guess money comes into it.