topic Catch up not working! in Sky Q

Catch up not working!

demonicsaint007 — Mon, 13 Mar 2023 20:19:46 GMT

Catch-up not working (never has)

When I try to access any channel on catch-up I get an upgrade notification.

I have set it to SD, have downloaded the latest firmware. Sky Q box is hard wired straight to the Internet box. Have refreshed the apps

Please help

Re: Catch up not working!

Laing1 — Mon, 13 Mar 2023 20:21:41 GMT

@demonicsaint007 wrote:

Catch-up not working (never has)

When I try to access any channel on catch-up I get an upgrade notification.

I have set it to SD, have downloaded the latest firmware. Sky Q box is hard wired straight to the Internet box. Have refreshed the apps

Please help

@demonicsaint007 I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Catch up not working!

MightyQuinn — Mon, 13 Mar 2023 20:22:37 GMT

Hi @demonicsaint007 I'm afraid that only Sky can help you. I would telephone them if you are positive that you are downloading SD subscribed content.

Re: Catch up not working!

Tom-W19 — Tue, 14 Mar 2023 08:08:59 GMT

Thanks for escalating. We've sent an invite to demonicsaint007.

Re: Catch up not working!

Addie15 — Tue, 14 Mar 2023 18:42:58 GMT

Update-We are closing this chat session as this matter has now been resolved. If there is anything else in the future we can help with, please do not hesitate to reach out. Thanks.