Returns

Gemmawik — Mon, 13 Mar 2023 16:50:39 GMT

I have received a message about returning my old box but I don't have an address or haven't been given anything to send it back in?

please would someone tell me who I post to?

regards

gemma

Re: Returns

Daniel0210 — Mon, 13 Mar 2023 16:51:29 GMT

@Gemmawik
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, which is 31 days for TV and 14 days for broadband, to the address that the account is registered at.

You can reuse the box any new equipment came in. If you don’t have that you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. The link below also explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable give Sky another call. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.

topic Returns in Sky Q

Returns

Re: Returns