topic Re: Peleton app not working in Sky Q

Peleton app not working

jsg73 — Tue, 07 Mar 2023 22:18:10 GMT

Peleton app does not work on sky q.

i go to the app section, select the peloton app and the screen just goes black - left the TV for 15 minutes and it remained black.

I think many others are having the same issue - what is the resolution?

Re: Peleton app not working

Tom-W19 — Wed, 08 Mar 2023 10:22:23 GMT

Hi jsg73

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Peleton app not working

Lisa-P1987 — Fri, 10 Mar 2023 10:06:56 GMT

Update – We are still looking to help you jsg73. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Peleton app not working

DanSky98 — Mon, 13 Mar 2023 14:21:33 GMT

I am having the same issue. Screen just goes black whenever i try to load the app

Re: Peleton app not working

Laing1 — Mon, 13 Mar 2023 14:36:44 GMT

@jsg73 @DanSky98 have a look at the link below as there is a lager thread relating to this and a Sky employee has commented on the thread asking for further information from people who are having this problem

https://helpforum.sky.com/t5/Sky-Q/Peloton-app-not-opening/td-p/4247171