topic Re: Cancelation in Sky Q

Cancelation

Danjonbrown — Mon, 13 Mar 2023 13:01:32 GMT

For the past 5 days, I have been unable to change the Chanel on my sky Q and programs of mine are not recording. I think I will have to ring them and terminate the contract and refuse to pay the bill

Re: Cancelation

daveNOS — Mon, 13 Mar 2023 13:03:38 GMT

@Danjonbrown What did Sky say when you contacted them to report the issue?

Refusing to pay a bill won't get the issue fixed, neither will threatening to cancel.

Re: Cancelation

Daniel0210 — Mon, 13 Mar 2023 13:04:40 GMT

@Danjonbrown wrote:

and refuse to pay the bill

@Danjonbrown

Not a wise move as you'll just breach the terms and conditions you agreed to and could escalate to restriction and debt collection agencies getting involved. Have you rung Sky and reported your issue? They can't fix it if they don't know you have it.

Re: Cancelation

Daniel0210 — Mon, 13 Mar 2023 13:13:31 GMT

@Danjonbrown

Is this connected to your very recent post about your remote being broken and you trying to use your mobile to operate your Sky box?

You have already been provided with the link to obtain a new remote which will likely cure the issues you're having.

Re: Cancelation

Invisiblename — Mon, 13 Mar 2023 13:13:46 GMT

@Danjonbrown wrote:
For the past 5 days, I have been unable to change the Chanel on my sky Q and programs of mine are not recording. I think I will have to ring them and terminate the contract and refuse to pay the bill

Good luck with that approach - make sure you offer the bailiff a nice cup of tea when they come round to collect the debt!

Re: Cancelation

Danjonbrown — Mon, 13 Mar 2023 13:36:30 GMT

I realized that I have already made this post. How do I remove it?

Re: Cancelation

bob1234 — Mon, 13 Mar 2023 13:39:52 GMT

@Danjonbrown wrote:
I realized that I have already made this post. How do I remove it?

Unfortunately posts cannot be removed by users, they can be edited however due to Sky's infinite wisdom you can't edit until you get to lev 3.

Re: Cancelation

TimmyBGood — Mon, 13 Mar 2023 13:55:13 GMT

@Danjonbrown wrote:

How do I remove it?

Some of us can move the whole thread to a non-viewable area if that's what you'd like to do.

Re: Cancelation

Danjonbrown — Mon, 13 Mar 2023 14:03:13 GMT

Please do

Re: Cancelation

Danjonbrown — Wed, 15 Mar 2023 14:37:20 GMT

I think I will definitely cancel it now. It is finally working fine now but by May, my bill will double to over £130 pm

Re: Cancelation

Chodley — Wed, 15 Mar 2023 16:25:14 GMT

Call them and tell them that. You should be able to negotiate something as they like keeping customers locked into a contract even if the per month is lower.

They won't proactively respond to you dropping hints on here.

Re: Cancelation

Danjonbrown — Wed, 15 Mar 2023 22:25:08 GMT

I will be forced to cancel it. I've just found out that my bill will double soon. I will refuse to pay anymore from now on

Re: Cancelation

Chodley — Thu, 16 Mar 2023 00:18:55 GMT

OK but not sure why you're telling us and not them?