topic Re: Sky Q mini box not working in Sky Q

Sky Q mini box not working

Becky+Marriott — Fri, 10 Mar 2023 20:23:42 GMT

The mini box is saying it needs a software update. Iv done one on my main box and reset as it has asked. When connecting the mini it's starting update and when getting to the 2nd part it's failing and not working. Iv gone through all trouble shooting and it still won't work

Re: Sky Q mini box not working

Greenfingers001 — Sat, 11 Mar 2023 08:47:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini box not working

Tom-W19 — Mon, 13 Mar 2023 08:54:12 GMT

Hi Becky+Marriott

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q mini box not working

Addie15 — Sun, 07 Apr 2024 07:59:04 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.