topic Re: No satellite signal for 3 weeks in Sky Q

No satellite signal for 3 weeks

Diver1 — Fri, 10 Mar 2023 17:03:15 GMT

I have had no satellite signal for 3 weeks. Tried turning off sky boxes for over 5 mins. Tried restarting all boxes. Dish does not look like it has moved. We have apps via Wi-Fi but no live tv and no schedule.

Re: No satellite signal for 3 weeks

NickNewark — Fri, 10 Mar 2023 17:09:13 GMT

@Diver1 Sounds like you've done all the obvious checks. I'd just call Sky and get it reported.

Re: No satellite signal for 3 weeks

Daniel0210 — Fri, 10 Mar 2023 17:09:47 GMT

@Diver1

Have you rung Sky in the three weeks as it may be your dish is slightly out of alignment but not necessarily noticeable.

Re: No satellite signal for 3 weeks

PandJ2020 — Fri, 10 Mar 2023 17:10:35 GMT

Call Sky ASAP as you may only get credit for loss of service from the point of reporting.

Re: No satellite signal for 3 weeks

nigea99 — Fri, 10 Mar 2023 17:18:01 GMT

Hi @Diver1

You may also need to be aware that the Q box needs a periodic authoristaion signal via the Satellite to keep it 'alive', so there is a chance that it may stop working for the apps

As the others have said best to get SKY to check alignment etc., if you haven't already.

Re: No satellite signal for 3 weeks

Diver1 — Fri, 10 Mar 2023 17:26:25 GMT

I been up to the dish and it seems really tight . Don't think it could have moved,👍

Re: No satellite signal for 3 weeks

Daniel0210 — Fri, 10 Mar 2023 17:37:47 GMT

@Diver1 wrote:

I been up to the dish and it seems really tight . Don't think it could have moved,👍

@Diver1

LNB / arm might have.

Re: No satellite signal for 3 weeks

xenon81 — Fri, 10 Mar 2023 17:40:24 GMT

The dish only has to move a tiny fraction to cause problems, it needs exact line of sight unlike a TV aerial. But either way it needs reporting to Sky so they can find the fault and fix it.