topic How do I cancel in Sky Q

How do I cancel

Kim+Morgan+1234 — Fri, 10 Mar 2023 13:50:13 GMT

How do I cancel my account?

Re: How do I cancel

bob1234 — Fri, 10 Mar 2023 13:53:17 GMT

@Kim+Morgan+1234The only way is to phone Sky, unfortunately unless you are out of contract you can't cancel the whole package without paying a large fee.

If you are out of contract you need to give 31 days notice.

Re: How do I cancel

Mark39 — Fri, 10 Mar 2023 14:34:32 GMT

@Kim+Morgan+1234 if you're 'in contract' you may not be able to cancel. You can also contact Sky to cancel via the messaging service available if you tap the 'still need help' button here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Re: How do I cancel

Daniel0210 — Fri, 10 Mar 2023 15:08:45 GMT

@Kim+Morgan+1234

If you are able to cancel and you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.