topic Re: Amazon music only loading to a black screen in Sky Q

Amazon music only loading to a black screen

amandap138a — Wed, 08 Mar 2023 13:17:10 GMT

I cannot seem to open Amazon Music, firstly the QR code did not scan, then the web address it gave me to login with was amazon.co.jp/code which is Japanese I am in Scotland.
So sorted that by changing it to .co.uk however now all I get is a black screen any ideas?

Re: Amazon music only loading to a black screen

Addie15 — Thu, 09 Mar 2023 08:28:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Amazon music only loading to a black screen

Tom-W19 — Thu, 09 Mar 2023 17:37:49 GMT

After speaking with amandap138a advised this is a known issue with the Amazon Music app and it is currently being investigated.

It was a pleasure speaking with you amandap138a and thanks again.

Re: Amazon music only loading to a black screen

Kempster60 — Fri, 10 Mar 2023 12:18:49 GMT

We also have the same problem, scanned the QR and got the code but after that just get a black screen on our TV

Re: Amazon music only loading to a black screen

Jynxy — Fri, 10 Mar 2023 12:23:10 GMT

@Kempster60 i have escalated your post, please lookout for the blue chat button, the escalation team will assist you.

Re: Amazon music only loading to a black screen

Addie15 — Fri, 10 Mar 2023 12:27:36 GMT

Hi there, thank you for escalating this. We have sent an invite to Kempster60.

Re: Amazon music only loading to a black screen

tinapriddey — Sat, 11 Mar 2023 15:57:01 GMT

Also getting the black screen

Re: Amazon music only loading to a black screen

Mr+Flibbles+86 — Sun, 12 Mar 2023 17:37:57 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Amazon music only loading to a black screen

Kempster60 — Sun, 12 Mar 2023 18:07:18 GMT

Hi Mr Fibbles+86

I'm not sure how that is supposed to help solve the black screen problem, you're closing the invite?

From my end this feels distinctly like a fob off!!

Enjoy you're evening.