topic Re: BT Sport on Sky in Sky Q

BT Sport on Sky

AW22 — Fri, 10 Mar 2023 11:18:22 GMT

I have subscribed to BT sport through BT. They say it's activated but I can only see it on Sky Go, not on my main box. How do I get it activated in my Sky Q box ?

Re: BT Sport on Sky

oldfella — Fri, 10 Mar 2023 11:21:59 GMT

@AW22 wrote:

I have subscribed to BT sport through BT. They say it's activated but I can only see it on Sky Go, not on my main box. How do I get it activated in my Sky Q box ?

Hi @AW22

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: BT Sport on Sky

AW22 — Fri, 10 Mar 2023 11:34:50 GMT

Hi @oldfella

Thanks for the reply. I've just tried this but no success.
Cheers

Alan

Re: BT Sport on Sky

nstokes — Fri, 10 Mar 2023 11:51:29 GMT

Have you tried unplugging sky box leaving 2 mins then plugging back in?

Re: BT Sport on Sky

nstokes — Fri, 10 Mar 2023 11:52:20 GMT

Also if you have subscribed via BT and not Sky then you shouldnt be able to view BT sport via Sky Go as will need to use BT Sport app

Re: BT Sport on Sky

AW22 — Fri, 10 Mar 2023 17:28:08 GMT

Hi @nstokes

Thanks I've tried that but still no success.

looks like I'll need to call sky to get to the bottom of it

Re: BT Sport on Sky

Laing1 — Fri, 10 Mar 2023 17:35:21 GMT

@AW22 wrote:

Hi @nstokes

Thanks I've tried that but still no success.

looks like I'll need to call sky to get to the bottom of it

@AW22 If you pay direct to BT for BT Sports doubt there is anything Sky can do about it you would need to call BT as @nstokes says it is very strange that you can watch it on Sky Go as that is normally only available to customers who pay Sky for BT sports

Re: BT Sport on Sky

AW22 — Fri, 10 Mar 2023 19:14:01 GMT

@nstokes @Laing1

Yes just realised I was still logged in on my son's sky go - I logged out and it's not there

Re: BT Sport on Sky

Laing1 — Fri, 10 Mar 2023 20:23:27 GMT

@AW22 wrote:

@nstokes @Laing1

Yes just realised I@@ was still logged in on my son's sky go - I logged out and it's not there

@AW22 ahh that explains that mystery then 😀