topic Re: Return equipment in Sky Q

Return equipment

Leon+Marshall — Thu, 09 Mar 2023 18:31:01 GMT

We have left sky and returned

broadband equipment and mini box by post, I have postal receipts to confirm but we are still receiving emails asking for equipment returned

Re: Return equipment

Daniel0210 — Thu, 09 Mar 2023 18:44:45 GMT

@Leon+Marshall

How long ago did you send the equipment back? We understand returns are taking a couple of weeks to be processed but to try and get you some help I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: Return equipment

Tom-W19 — Fri, 10 Mar 2023 09:01:03 GMT

Thanks for escalating. We've sent an invite to Leon+Marshall.

Re: Return equipment

Greenfingers001 — Sun, 12 Mar 2023 09:36:16 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Return equipment

Lisa-P1987 — Sat, 17 Jun 2023 08:01:03 GMT

Unfortunately, there was no further response to our chat in 48 hours so this has been closed now.

Our team will not be available till 21st June where we will resume Community Messaging support.