topic Cant use my sky mobile remote in Sky Q

Cant use my sky mobile remote

Danjonbrown — Thu, 09 Mar 2023 20:34:04 GMT

As my sky remote stopped working many months ago, I have to use my mobile to turn channels over. I for some reason can no longer connect to it and programs are not recording

Re: Cant use my sky mobile remote

Daniel0210 — Thu, 09 Mar 2023 20:36:11 GMT

@Danjonbrown

Why haven't you arranged for a new remote? If your Sky Q remote is definitely broken/faulty , if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Otherwise you can purchase a new one from a lot of retailers / main supermarkets.

Re: Cant use my sky mobile remote

Danjonbrown — Thu, 09 Mar 2023 22:42:47 GMT

I didn't think I needed to buy a new one as I could use my mobile instead

Re: Cant use my sky mobile remote

Daniel0210 — Fri, 10 Mar 2023 05:02:34 GMT

@Danjonbrown

As Sky Q equipment is loaned to you, if the remote is faulty Sky will replace it free of charge although it's sometimes quicker to buy one.

Re: Cant use my sky mobile remote

caesarome — Fri, 10 Mar 2023 05:52:42 GMT

@Danjonbrown wrote:

I didn't think I needed to buy a new one as I could use my mobile instead

There is no app you can install on your mobile that will let you operate your Sky Q box.

Re: Cant use my sky mobile remote

Danjonbrown — Fri, 10 Mar 2023 08:29:34 GMT