topic Re: Peloton app not opening in Sky Q

Peloton app not opening

Lise — Mon, 06 Mar 2023 11:59:03 GMT

Peloton app asking for log in details but when submitted the app crashes and goes back to the Sky Home Screen

Re: Peloton app not opening

Tom-W19 — Mon, 06 Mar 2023 14:01:07 GMT

Hi Lise

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Peloton app not opening

ChloeSky122 — Mon, 06 Mar 2023 18:17:20 GMT

I am having the same issue with the Peloton app. Please advise how I can get this fixed.

Thanks

Re: Peloton app not opening

Catinthehat — Mon, 06 Mar 2023 19:18:48 GMT

The same is happening to me. I've refreshed everything, updated the software, unplugged it and checked connection. It's still not working.

Re: Peloton app not opening

JJNIC82 — Mon, 06 Mar 2023 19:32:35 GMT

Hi, I'm having the same problem. It won't open despite resetting the box. Any solutions?

Re: Peloton app not opening

jsg73 — Mon, 06 Mar 2023 19:34:10 GMT

We are also having the same issue. The app just opens to a completely black page.

Please advise how to fix.

Re: Peloton app not opening

Triciaxxx — Mon, 06 Mar 2023 20:15:59 GMT

Mine isn't working either, it hasn't for a few weeks, is there a reason for this? Thankyou

Re: Peloton app not opening

Alex+Glover — Tue, 07 Mar 2023 09:30:35 GMT

We are also having exactly the same issue! Please help!

Re: Peloton app not opening

Mikey2785 — Tue, 07 Mar 2023 14:03:03 GMT

Hi- is there any resolution for this issue or can anyone point me in the right direction?

Thanks,

Re: Peloton app not opening

Triciaxxx — Tue, 07 Mar 2023 15:04:13 GMT

Not as yet for me

Re: Peloton app not opening

Stumpy1963 — Tue, 07 Mar 2023 16:48:52 GMT

Peloton app not working properly.

please could we have a work around.

keith

Re: Peloton app not opening

oxfordgirl — Wed, 08 Mar 2023 09:10:31 GMT

I have been having rhe same issue, on and off for a week now. I've refreshed the apps and today it's doing the same thing, not loading! Please fix it ASAP!

Re: Peloton app not opening

Tom-W19 — Wed, 08 Mar 2023 15:44:23 GMT

Hi Lise

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Peloton app not opening

Mikey2785 — Wed, 08 Mar 2023 16:11:01 GMT

This is still a problem can you please advise. Thanks

Re: Peloton app not opening

Tina+Barking — Wed, 08 Mar 2023 18:30:42 GMT

I am having the same issue

my sky peloton app keeps just dropping out as soon as I enter username and password

Re: Peloton app not opening

ArchShan — Wed, 08 Mar 2023 19:54:23 GMT

Same problem. Peloton is not loading at all on Sky Q. I just get a black screen when trying to log in.

Re: Peloton app not opening

Catinthehat — Thu, 09 Mar 2023 04:33:08 GMT

Hi Tom please re-open the private chat as this is getting rediculous now.

Re: Peloton app not opening

NicolaD86 — Thu, 09 Mar 2023 08:09:38 GMT

My peloton app is also not opening, what is being done about this? Thanks

Re: Peloton app not opening

55Blue — Thu, 09 Mar 2023 16:49:23 GMT

Same problem as everyone else. After entering login details screen either remains black or returns to sky. What is the fix?

Re: Peloton app not opening

Steffers — Thu, 09 Mar 2023 17:35:49 GMT

I'm also having this issue. I select "log in" and the screen goes black