topic Re: Sky a box not working in Sky Q

Sky a box not working

Sheehanl — Mon, 06 Mar 2023 17:04:50 GMT

Hi my sky a box won't go green

Re: Sky a box not working

Chodley — Mon, 06 Mar 2023 17:19:16 GMT

Have you tried turning it off & on at the wall?

Re: Sky a box not working

oldfella — Mon, 06 Mar 2023 17:31:52 GMT

@Sheehanl wrote:

Hi my sky a box won't go green

Hi @Sheehanl

Will it switch on using the standby button on the front of the Q box (the Amber LED)?

If it does

Try completly resetting your Bluetooth remote.
Press 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

Re: Sky a box not working

Tom-W19 — Tue, 07 Mar 2023 10:53:45 GMT

Hi Sheehanl

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky a box not working

Greenfingers001 — Thu, 09 Mar 2023 11:03:28 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂