topic Re: Problem with satilite signal in Sky Q

Problem with satilite signal

Falcontoo — Mon, 06 Mar 2023 22:43:56 GMT

I can only get a few sky channels and it says problem with satellite signal. Checked satellite signal and it says its good, checked sky dish and it looks fine but have changed broad band from superfast download so don't know if this is the problem.

Re: Problem with satilite signal

Tom-W19 — Tue, 07 Mar 2023 10:39:38 GMT

Hi Falcontoo

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problem with satilite signal

Tom-W19 — Thu, 09 Mar 2023 10:40:03 GMT

Hi Falcontoo

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Problem with satilite signal

Quoman7 — Thu, 09 Mar 2023 10:45:08 GMT

@Falcontoo wrote:

I can only get a few sky channels and it says problem with satellite signal. Checked satellite signal and it says its good, checked sky dish and it looks fine but have changed broad band from superfast download so don't know if this is the problem.

Hi @Falcontoo Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.