topic Re: Says upgrade to use catch up in Sky Q

Says upgrade to use catch up

Capbrack — Tue, 07 Mar 2023 21:05:59 GMT

Can't access catch up or cinema . I have HD and ultra and cinema in my package

Re: Says upgrade to use catch up

Annie+UK — Tue, 07 Mar 2023 21:09:52 GMT

Are you trying to access something that is in Box Sets?

Re: Says upgrade to use catch up

Capbrack — Tue, 07 Mar 2023 21:13:46 GMT

Hi, no just anything in catch up won't run. Tried sd and hd. No films from cinema run either

Re: Says upgrade to use catch up

Capbrack — Tue, 07 Mar 2023 21:14:26 GMT

Sky q installed today

Re: Says upgrade to use catch up

Laing1 — Tue, 07 Mar 2023 21:16:00 GMT

@Capbrack wrote:

Sky q installed today

@Capbrack I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Says upgrade to use catch up

Capbrack — Tue, 07 Mar 2023 21:25:25 GMT

Thanks for upgrading 👍🏻

Re: Says upgrade to use catch up

Addie15 — Wed, 08 Mar 2023 08:11:34 GMT

Hi there, thank you for escalating this. We have sent an invite to Capbrack.

Re: Says upgrade to use catch up

Tom-W19 — Fri, 10 Mar 2023 08:48:11 GMT

Hi Capbrack

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.