topic Re: Netflix premium but only standard showing in Sky Q

Netflix premium but only standard showing

Amandafscott — Tue, 07 Mar 2023 21:37:59 GMT

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only )

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package .
Any ideas how to resolve this ?

Re: Netflix premium but only standard showing

oldfella — Tue, 07 Mar 2023 21:42:20 GMT

@Amandafscott wrote:

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only )

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package .
Any ideas how to resolve this ?

If it is account related Looks like only Sky can sort your issue @Amandafscott

Re: Netflix premium but only standard showing

Amandafscott — Tue, 07 Mar 2023 21:43:02 GMT

Thanks I'll call them again tomorrow ( hopefully the change will map over tonight )

Re: Netflix premium but only standard showing

Eeeps — Tue, 07 Mar 2023 21:48:53 GMT

When you sign into your Netflix account, under MEMBERSHIP & BILLING do you see...

Included in your Sky package

Contact Sky directly at sky.com/upgradenetflix to change plans, update your account and payment details, or to cancel your membership.

Re: Netflix premium but only standard showing

Laing1 — Wed, 08 Mar 2023 10:06:25 GMT

@Amandafscott wrote:

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only )

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package .
Any ideas how to resolve this ?

@Amandafscott do you definately pay Sky for netflix or do you pay direct to netflix ?