topic Re: Sky Q issue in Sky Q

Sky Q issue

Michele+Jolly — Tue, 07 Mar 2023 15:39:42 GMT

I have the same issue, but i have Sky Q, have changed the HDMI cables and ports still have the same problem. Sky engineer came out and changed the Sky Q box no change. Samsung and twice remoted in and done diagnostics can't solve this, TV only 3 months old so went back to currys who said no issues with the TV it must be your sky q box??? can anyone help please

Moderator comments: amended title to include Sky Q

Re: Samsung S95B Sky Stream - Input Signal Plus Issues

Michele+Jolly — Tue, 07 Mar 2023 15:14:10 GMT

Fantastic picture and TV......when it works....

Re: Sky Q issue

PandJ2020 — Tue, 07 Mar 2023 15:54:39 GMT

You haven't mentioned what the actual problem is?

Re: Sky Q issue

Michele+Jolly — Tue, 07 Mar 2023 16:00:44 GMT

When i turn on the TV it says can't find Sky? although my sky Q is on? still the same if i turn it off and on. Then i have to go into Samsung Signal Input Plus and turn it off. Sky then comes on but defaults to 1080i, i try and change this in the sky setting to 2060 10bit but it say error, can only watch in 8bit? I then go back to samsung and select signal input plus for HDMI 1 and i can selct 10bit in sky Q? i have to do this every time i turn the TV on.......very frustating! I have tried 3 different cables and all HDMI ports.

Re: Sky Q issue

Ecosse — Tue, 07 Mar 2023 18:49:57 GMT

If your Samsung is 4k/UHD, there may well be a setting to force it to receive and display a 4k input from an HDMI source:

This is my Samsung set-up

Settings > General > External Device Manager > HDMI UHD Color > select the relevant HDMI port for your Sky Q box.

Good luck.

Re: Sky Q issue

Michele+Jolly — Wed, 08 Mar 2023 08:52:15 GMT

Hi, i used tio have that setting on my old Samsung and worked a treat, this tv S95B does have it, it has this Signal Input Plus that provide a better picture quality in 4K. this is the problem for the sky Q box i think.