topic Re: Can view premier league channel even though I have subscribed in Sky Q

Can view premier league channel even though I have subscribed

Dansly — Tue, 07 Mar 2023 12:28:51 GMT

When I click on the channel it says I have to upgrade and subscribe. I do.this and it says I am subscribed which is correct. I have followed all error sugestions inclusong a new software.download and still have the error. Cant waych premier league football which i paid for.

Re: Can view premier league channel even though I have subscribed

Laing1 — Tue, 07 Mar 2023 13:19:34 GMT

@Dansly wrote:
When I click on the channel it says I have to upgrade and subscribe. I do.this and it says I am subscribed which is correct. I have followed all error sugestions inclusong a new software.download and still have the error. Cant waych premier league football which i paid for.

@Dansly You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Cant view premier league channel even though I have subscribed

Dansly — Tue, 07 Mar 2023 21:58:44 GMT

I have tried the viewing card setup and callback but still have the same problem. Put simply im paying for a service you clearly cannot provide, so please now cancel and refund in full.

Thankyou.

Re: Cant view premier league channel even though I have subscribed

Laing1 — Wed, 08 Mar 2023 10:08:58 GMT

@Dansly wrote:

I have tried the viewing card setup and callback but still have the same problem. Put simply im paying for a service you clearly cannot provide, so please now cancel and refund in full.

Thankyou.

@Dansly I have escalated this to sky

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Re: Cant view premier league channel even though I have subscribed

Tom-W19 — Wed, 08 Mar 2023 10:12:37 GMT

Thanks for escalating. We've sent an invite to Dansly.

Re: Cant view premier league channel even though I have subscribed

Lisa-P1987 — Fri, 10 Mar 2023 13:40:04 GMT

Update - Spoken to Dansly, we went through the necessary steps and the issue has been resolved 🙂