topic Satellite signal keeps losing connection in Sky Q

Satellite signal keeps losing connection

Clair+burno — Tue, 07 Mar 2023 11:00:37 GMT

My sky dish keeps losing signal

Re: Satellite signal keeps losing connection

PandJ2020 — Tue, 07 Mar 2023 11:15:08 GMT

@Clair+burno wrote:
My sky dish keeps losing signal

You'll need to contact Sky to arrange an engineer to check alignment.

Re: Satellite signal keeps losing connection

Tom-W19 — Tue, 07 Mar 2023 12:18:35 GMT

Hi Clair+burno

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Satellite signal keeps losing connection

Tom-W19 — Fri, 10 Mar 2023 08:18:34 GMT

Hi Clair+burno

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Satellite signal keeps losing connection

Clair+burno — Sun, 12 Mar 2023 19:19:26 GMT

Signal still going off ... do you have a contact number for sky because this is a rubbish way to communicate and takes for ever to respond.... I'm paying for a service that I'm not getting ... and really annoying

Re: Satellite signal keeps losing connection

Chodley — Mon, 13 Mar 2023 12:40:13 GMT

Go through the troubleshooter on My Sky for No Satellite Signal. At the end, you can choose to book an engineer or "still need more help" which has a Call option.