topic Re: No sky in Sky Q

No sky

mrs+de+timms — Tue, 07 Mar 2023 10:41:07 GMT

My sky is not working blue screen

Re: No sky

oldfella — Tue, 07 Mar 2023 10:42:11 GMT

@mrs+de+timms wrote:

My sky is not working blue screen

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: No sky

Tom-W19 — Tue, 07 Mar 2023 11:26:01 GMT

Hi mrs+de+timms

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No sky

Lisa-P1987 — Thu, 09 Mar 2023 11:24:08 GMT

Update – We are still looking to help you mrs+de+timms. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂