topic Re: TV Guide does not load in Sky Q

TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 16:45:19 GMT

The TV guide is constantly loading, with the message: "Waiting for TV Schedule..." remaining on screen. We've left it for hours and it still will not load.

We don't have Sky Q but did not have the option for Sky TV in the categories.

Re: TV Guide does not load

Daniel0210 — Mon, 06 Mar 2023 16:46:45 GMT

@AGodfrey123 wrote:

We don't have Sky Q but did not have the option for Sky TV in the categories.

@AGodfrey123

If you don't have Sky Q what do you have Sky+, Sky Glass, Stream?

Re: TV Guide does not load

Laing1 — Mon, 06 Mar 2023 16:46:51 GMT

@AGodfrey123 wrote:

The TV guide is constantly loading, with the message: "Waiting for TV Schedule..." remaining on screen. We've left it for hours and it still will not load.

We don't have Sky Q but did not have the option for Sky TV in the categories.

@AGodfrey123 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: TV Guide does not load

oldfella — Mon, 06 Mar 2023 16:47:26 GMT

@AGodfrey123 wrote:

The TV guide is constantly loading, with the message: "Waiting for TV Schedule..." remaining on screen. We've left it for hours and it still will not load.

We don't have Sky Q but did not have the option for Sky TV in the categories.

Do you have Sky+ then @AGodfrey123

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 16:47:41 GMT

Sorry it is Sky Q actually

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 16:48:04 GMT

Yes done this, still encountering the same issue

Re: TV Guide does not load

Daniel0210 — Mon, 06 Mar 2023 16:48:44 GMT

@AGodfrey123

Try rebooting as suggested by @Laing1 then.

Re: TV Guide does not load

oldfella — Mon, 06 Mar 2023 16:48:48 GMT

@AGodfrey123 wrote:

Yes done this, still encountering the same issue

Hi @AGodfrey123

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 16:55:47 GMT

Thanks, I've rebooted but now I have no satellite signal. Any instructions on how to fix this?

Re: TV Guide does not load

oldfella — Mon, 06 Mar 2023 17:04:35 GMT

@AGodfrey123 wrote:

Thanks, I've rebooted but now I have no satellite signal. Any instructions on how to fix this?

Did you reboot or carry out the Reset Settings @AGodfrey123?

Re: TV Guide does not load

Godfrey — Mon, 06 Mar 2023 17:05:48 GMT

@AGodfrey123 Do you have your own satellite dish or are you being served by a communal Integrated Reception System installation?

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 17:09:26 GMT

I did the Reset Settings

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 17:09:39 GMT

Communal dish

Re: TV Guide does not load

Godfrey — Mon, 06 Mar 2023 17:20:46 GMT

@AGodfrey123 Can you confirm that your LNB type is set to SCR

If it was showing Wideband, change the LNB type to SCR and then remove the mains power from your Sky Q receiver for 20 seconds and then restore mains power to your Sky Q receiver.

Re: TV Guide does not load

oldfella — Mon, 06 Mar 2023 17:16:43 GMT

@AGodfrey123 wrote:

Communal dish

Then you need change the LNB back to SCR @AGodfrey123

After doing this you need to power cycle the Q box

Re: TV Guide does not load

AGodfrey123 — Mon, 06 Mar 2023 17:25:01 GMT

I've been on the phone with Sky and it's now resolved. Thanks all