topic Re: Catch up in Sky Q

Catch up

W41KER — Mon, 06 Mar 2023 11:27:36 GMT

I signed up to sky signature, but it only allows me to watch live programs, although I should be able to watch on demand on certain channels and box sets. I have tried to watch box sets on channels I definitely should be able to get, but it comes up with an upgrade message. I have tried switching the box off and on again but it didn't help. Any other people I've seen with this problem have had it resolved within a private chat so I can't see what they did to fix it. Can anyone help?

Re: Catch up

Daniel0210 — Mon, 06 Mar 2023 11:29:28 GMT

@W41KER
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Catch up

Tom-W19 — Mon, 06 Mar 2023 12:19:30 GMT

Hi W41KER

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Catch up

Greenfingers001 — Mon, 06 Mar 2023 17:40:39 GMT

Update:

Spoke with @W41KER and resolved download issue.

Thanks again for the escalation have a great evening 🙂