topic Re: Viewing card in Sky Q

Viewing card

MattporterRalph — Mon, 06 Mar 2023 09:15:25 GMT

Hi, I'm currently having an issue where our sky box is saying we need to upgrade our subscription.
we've been out of our chalet for 2 months and we've come back to this message. Any ideas of how I can fix this? I've already tried updating the box. Before this message it was also coming up that viewing card is not paired but that seems to have disappeared now.

Re: Viewing card

oldfella — Mon, 06 Mar 2023 09:32:09 GMT

@MattporterRalph wrote:

Hi, I'm currently having an issue where our sky box is saying we need to upgrade our subscription.
we've been out of our chalet for 2 months and we've come back to this message. Any ideas of how I can fix this? I've already tried updating the box. Before this message it was also coming up that viewing card is not paired but that seems to have disappeared now.

Hi @MattporterRalph

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Viewing card

Tom-W19 — Mon, 06 Mar 2023 10:58:02 GMT

Hi MattporterRalph

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147