topic Re: Sky mini box in Sky Q

Sky mini box

Chel+Doll — Mon, 06 Mar 2023 08:47:08 GMT

My sky mini box isn't working it's been playing up for a while and now for the last couple of days it just says it's not connected.

I have tried reconnecting it over and over again but still not working

Re: Sky mini box

Laing1 — Mon, 06 Mar 2023 08:49:16 GMT

@Chel+Doll wrote:

My sky mini box isn't working it's been playing up for a while and now for the last couple of days it just says it's not connected.

I have tried reconnecting it over and over again but still not working

@Chel+Doll Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Then doing the same with your mini box

Re: Sky mini box

oldfella — Mon, 06 Mar 2023 09:35:38 GMT

Hi @Chel+Doll

If a reboot doesn't solve your issue try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Sky mini box

Tom-W19 — Mon, 06 Mar 2023 10:42:12 GMT

Hi Chel+Doll

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini box

Tom-W19 — Wed, 08 Mar 2023 10:43:53 GMT

Hi Chel+Doll

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.