topic Re: Mini box not connected in Sky Q

Mini box not connected

Shobna+martin — Mon, 06 Mar 2023 04:28:40 GMT

Mini box not connected. Tried resetting it

Re: Mini box not connected

Daniel0210 — Mon, 06 Mar 2023 05:49:41 GMT

As you keep mentioning a Sky mini box I've moved your first post from the Sky+ board to Sky Q. Your 4 other duplicate posts have been removed.

Re: Mini box not connected

Daniel0210 — Mon, 06 Mar 2023 06:18:37 GMT

@Shobna+martin

If this is happening when you posted (so at 0430ish) what standby setting have you set up?
https://www.sky.com/help/articles/using-the-standby-settings

Re: Mini box not connected

Quoman7 — Mon, 06 Mar 2023 07:25:43 GMT

@Shobna+martin wrote:

Mini box not connected. Tried resetting it

Hi @Shobna+martin Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with the Mini box?

Re: Mini box not connected

Tom-W19 — Mon, 06 Mar 2023 12:11:46 GMT

Hi Shobna+martin

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box not connected

Mr+Flibbles+86 — Wed, 08 Mar 2023 12:40:06 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks