topic Re: Remove old sky q remote in Sky Q

Remove old sky q remote

FGunn — Sun, 05 Mar 2023 21:02:34 GMT

My dog has chewed my old sky q remote so cannot use it to disconnect to pair new remote?

Everything I've read online seems ti say only way to disconnect is by using old one but thats impossible for me.

Re: Remove old sky q remote

oldfella — Sun, 05 Mar 2023 21:05:40 GMT

@FGunn wrote:

My dog has chewed my old sky q remote so cannot use it to disconnect to pair new remote?

Everything I've read online seems ti say only way to disconnect is by using old one but thats impossible for me.

Hi @FGunn

You do not need to unpair the old remote.

Just pairing the new one will override the old

Make sure that you are pointing your new remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

Re: Remove old sky q remote

FGunn — Sun, 05 Mar 2023 21:09:34 GMT

@oldfella got it!! Thank you

Re: Remove old sky q remote

Shannon15x — Mon, 16 Dec 2024 19:17:49 GMT

I've tried this and it's not worked ?

Re: Remove old sky q remote

Chodley — Tue, 17 Dec 2024 08:27:06 GMT

@Shannon15x wrote:
I've tried this and it's not worked ?

Followed the full re-pairing instructions?

Re: Remove old sky q remote

nigea99 — Tue, 17 Dec 2024 08:59:48 GMT

@Shannon15x wrote:

I've tried this and it's not worked ?

@Shannon15x

May I suggest you try a reset of your remote:and then retry the pairing

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then, as mentioned , press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote