topic Re: Sky no HD channels in Sky Q

Sky no HD channels

Stairman — Thu, 02 Mar 2023 19:47:50 GMT

No HD channels

No F1 channel

please advise .

Re: Sky no HD channels

Ecosse — Thu, 02 Mar 2023 20:15:47 GMT

1st thing I'd be checking is that you're on the latest software version:

Go to Settings, then System Info, and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info, and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on-screen messages. You'll then be on the latest software version.

If this does not resolve the missing channels, I'd reboot the main Q box as per:
Unplug from the wall for at least 30 seconds.

Now plug back in the Sky Q box and follow the on-screen instructions. This can take up to 5 minutes, and hopefully, you're back up and running.

Good luck.

Re: Sky no HD channels

Laing1 — Thu, 02 Mar 2023 20:09:48 GMT

@Stairman wrote:

No HD channels

No F1 channel

please advise .

@Stairman silly question but you do pay for the HD pack that allows you to watch in HD if you do what channel is showing on 106 is it sky showcase HD or SD if its SD what channel do you see on 806

Re: Sky no HD channels

Ecosse — Thu, 02 Mar 2023 20:15:07 GMT

This link should show you your subscription information - as mentioned, you need the relevant subs.

Re: Sky no HD channels

Tom-W19 — Fri, 03 Mar 2023 11:39:59 GMT

Hi Stairman

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky no HD channels

Lisa-P1987 — Sun, 05 Mar 2023 12:16:15 GMT

Update – We are still looking to help you Stairman. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Sky no HD channels

Mortimp — Sat, 27 Apr 2024 16:27:31 GMT

Also check your Sky card is inserted properly ,release it and re insert it ,cured no HD problem for me