topic Re: Sky Q not working in Sky Q

Sky Q not working

meadowshouse — Thu, 02 Mar 2023 22:53:47 GMT

I have rebooted my sky Q box but it's stuck on "when the screen goes blank, press home to get started"

Re: Sky Q not working

Daniel0210 — Fri, 03 Mar 2023 05:39:42 GMT

@meadowshouse

Try this troubleshooting as a first step

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2

Re: Sky Q not working

Tom-W19 — Fri, 03 Mar 2023 10:45:01 GMT

Hi meadowshouse

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q not working

Mr+Flibbles+86 — Sun, 05 Mar 2023 10:49:11 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks