topic All our sky mini boxes are not working in Sky Q

All our sky mini boxes are not working

Tracey+Hayes — Sun, 05 Mar 2023 10:37:49 GMT

Our main sky a box is working with full internet service but all of our sky mini boxes are not working

Re: All our sky mini boxes are not working

oldfella — Sun, 05 Mar 2023 10:53:10 GMT

@Tracey+Hayes wrote:

Our main sky a box is working with full internet service but all of our sky mini boxes are not working

Hi @Tracey+Hayes First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above .
If the mini still does not connect try a Network Reset on the mini. Starting with the mini nearest the Main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. Also if a connected mini is nearer you can use that for WPS.

Re: All our sky mini boxes are not working

Tom-W19 — Mon, 06 Mar 2023 10:54:57 GMT

Hi Tracey+Hayes

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: All our sky mini boxes are not working

Mr+Flibbles+86 — Wed, 08 Mar 2023 10:59:31 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: All our sky mini boxes are not working

Markyc — Wed, 20 Nov 2024 13:17:21 GMT

I am getting a message please check your subscription on my sky mini box even though I'm paying a £150 a month for free of them no service that my main box works sky q

Re: All our sky mini boxes are not working

Laing1 — Wed, 20 Nov 2024 17:06:36 GMT

@Markyc wrote:

I am getting a message please check your subscription on my sky mini box even though I'm paying a £150 a month for free of them no service that my main box works sky q

@Markyc Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: All our sky mini boxes are not working

Markyc — Wed, 20 Nov 2024 17:25:27 GMT

I have tried everything all the rebooting turning off at the mains everything,,,,

Re: All our sky mini boxes are not working

NikkiG2 — Wed, 19 Feb 2025 15:11:17 GMT

Did this get resolved @Tracey+Hayes ?

Re: All our sky mini boxes are not working

AndrewFleming — Wed, 19 Mar 2025 20:00:41 GMT

Dear Sky...

Sold Full Fibre, new Sky 'PODS'... Wi-Fi all ok in the House but impossible to keep Sky Q mini boxes connected. They connect for 30 seconds - 1 minute then drop.. all networks/connections seem to be lost and I'm back to square 1 asked to rejoin networks/reactivate boxes... PLEASE is there a solution to this issue. Currently paying more money for a service that is now inferior.. very frustrating