topic Re: Sound drop out on Sky Q Formula 1 in Sky Q

Sound drop out on Sky Q Formula 1

stewart.a — Sat, 04 Mar 2023 13:25:02 GMT

I am watching Formula I channel on my SKY Q box and the commentary sound keeps dropping out. No issues on any other channels. How can I fix this? I have done a hard reset power down. No difference

Re: Sound drop out on Sky Q Formula 1

Ecosse — Sat, 04 Mar 2023 13:27:27 GMT

Hi @stewart.a When you're doing a reset, are you completely unplugged from the wall for at least 30 seconds?

Also, have you checked for any possible software updates?:

Go to Settings, then System Info, and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info, and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on-screen messages. You'll then be on the latest software version.

Good luck.

Re: Sound drop out on Sky Q Formula 1

stewart.a — Sat, 04 Mar 2023 14:26:35 GMT

Thanks @Ecosse I'll give the software update a go. Although it seems to be ok on Formula 1. It was the previous Formula 2 sprint that I kept dropping out. So seems like a technical problem at Bahrain!

Re: Sound drop out on Sky Q Formula 1

Ecosse — Sat, 04 Mar 2023 17:51:14 GMT

Let us know how you get on.

Good luck.