topic Re: Remote not delivered in Sky Q

Remote not delivered

keily — Sat, 04 Mar 2023 13:36:08 GMT

Arranged a delivery of remote over a week ago. So hard to get in touch eith sky ajd on automated service on the phone it disconnects before i get to a human as understandably theres no department for it..need a remote but cant keep ringing at a cost to myself and cant seem to find an email? Advice anyone

Re: Remote not delivered

Daniel0210 — Sat, 04 Mar 2023 13:39:27 GMT

@keily
You can purchase a new one from a lot of retailers / main supermarkets, then if the free replacement arrives you've always got a spare.

Re: Remote not delivered

Ecosse — Sat, 04 Mar 2023 13:40:11 GMT

Have you tried the Sky Order Tacking link?

Re: Remote not delivered

keily — Sat, 04 Mar 2023 13:42:11 GMT

Thanks for that.

Re: Remote not delivered

keily — Sat, 04 Mar 2023 13:42:45 GMT

Its showing as no order:-/

Re: Remote not delivered

Ecosse — Sat, 04 Mar 2023 13:58:09 GMT

Try again: https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Re: Remote not delivered

keily — Sat, 04 Mar 2023 14:08:04 GMT

Yes thanks i tried that.

Re: Remote not delivered

Ecosse — Sat, 04 Mar 2023 14:12:29 GMT

Hi @keily Might be worth contacting them direct, hit this link and scroll down to the bottom and select the "Need More Help" section.

Re: Remote not delivered

keily — Sat, 04 Mar 2023 14:18:52 GMT

Ive also done that and tried ringing but just get disconnected:-/