https://helpforum.sky.com/t5/Sky-Q/Multiscreen/m-p/4245082#M565788 <P>I upgraded to sky q online in December.&nbsp; The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair.&nbsp; As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place.&nbsp; When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?</P> Fri, 03 Mar 2023 20:24:19 GMT Poooooooooooooooo 2023-03-03T20:24:19Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen/m-p/4245082#M565788 <P>I upgraded to sky q online in December.&nbsp; The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair.&nbsp; As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place.&nbsp; When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?</P> Fri, 03 Mar 2023 20:24:19 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen/m-p/4245082#M565788 Poooooooooooooooo 2023-03-03T20:24:19Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen/m-p/4245085#M565790 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3732465">@Poooooooooooooooo</a>&nbsp;wrote:<BR /> <P>I upgraded to sky q online in December.&nbsp; The form asks you how many multiscreens you would like - there was no zero option so had no choice but to receive one also at no point did it clearly state that I would be entering into a contract, this does not seem fair.&nbsp; As l have now found out, l am too late to cancel and l am now paying for something l did not want in the first place.&nbsp; When I spoke to an advisor he informed me that if l had phoned to upgrade, l would have been given the option, so why was l not given that option online?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3732465">@Poooooooooooooooo</a>&nbsp;Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.</P> <P>&nbsp;</P> <P>All I can suggest is that you make a complaint to Sky regarding this see below link regarding complaints</P> <P><A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></P> Fri, 03 Mar 2023 20:27:24 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen/m-p/4245085#M565790 Laing1 2023-03-03T20:27:24Z