topic Re: Broken sky box in Sky Q

Broken sky box

Cooperende — Fri, 03 Mar 2023 19:18:44 GMT

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download

Re: Broken sky box

Ecosse — Fri, 03 Mar 2023 19:21:28 GMT

Are you saying you had a Sky engineer in your house, they checked your box and found it to be beyond repair and they did not swap it out?

The box is on a lease, you'll need to contact Sky to have a new one sent out/fitted.

Re: Broken sky box

oldfella — Fri, 03 Mar 2023 19:21:57 GMT

@Cooperende wrote:

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download

hi @Cooperende

Why didnt he replace the Box?

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Broken sky box

Laing1 — Fri, 03 Mar 2023 20:19:23 GMT

@Cooperende wrote:

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download

@Cooperende is this a Sky Q box or a Sky + HD box ?