topic Catch up not working in Sky Q

Catch up not working

CliveB1980 — Fri, 03 Mar 2023 09:41:26 GMT

Hi Guys, Our catch up hasn't updated since February 21st. Internet connection is fine. What could be the problem please.

My wife is having withdrawals from not being able to catch up on the Soaps 🤣

Re: Catch up not working

oldfella — Fri, 03 Mar 2023 09:54:15 GMT

@CliveB1980 wrote:

Hi Guys, Our catch up hasn't updated since February 21st. Internet connection is fine. What could be the problem please.

My wife is having withdrawals from not being able to catch up on the Soaps 🤣

Hi @CliveB1980

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Catch up not working

Tom-W19 — Fri, 03 Mar 2023 10:41:50 GMT

Hi CliveB1980

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147