topic Re: SkyQ intermittent fault in Sky Q

SkyQ intermittent fault

Stu+Magoo — Thu, 02 Mar 2023 18:11:52 GMT

My streaming APPS (Netflix, Disney+, etc.) quite often stops or won't start and the issue seems to be getting worse. It's been happening for months now. I called SKY helpline some time ago and was advised and then shown how to reset the box and the APPS but it really hasn't made any difference...

Could it be my SKYQ box is faulty?

Re: SkyQ intermittent fault

Addie15 — Fri, 03 Mar 2023 08:20:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyQ intermittent fault

Quoman7 — Fri, 03 Mar 2023 08:21:36 GMT

Hi @Stu+Magoo Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

Re: SkyQ intermittent fault

Stu+Magoo — Fri, 03 Mar 2023 09:03:51 GMT

Done all that, but thanks...

Re: SkyQ intermittent fault

Mr+Flibbles+86 — Sun, 05 Mar 2023 08:24:13 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks