topic Recorded problems in Sky Q

Recorded problems

Slatto — Thu, 02 Mar 2023 20:35:26 GMT

Problems with recordings. They are recording ok (no technical issue) but when watching them they just stop working. You cant rewind, fast forward or watch any others? I have reset the sky but its happening every day now. Any fixes please?

Re: Recorded problems

Ecosse — Thu, 02 Mar 2023 21:04:42 GMT

When you're resetting the box, are you leaving it unplugged for at least 30 seconds?

You may want to check for a software update. Go to Settings, then System Info, and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info, and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on-screen messages. You'll then be on the latest software version.

Good luck.

Re: Recorded problems

Tom-W19 — Fri, 03 Mar 2023 11:29:25 GMT

Hi Slatto

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Recorded problems

Lisa-P1987 — Sun, 05 Mar 2023 12:15:47 GMT

Update – We are still looking to help you Slatto. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Recorded problems

Tashra — Mon, 04 Sep 2023 13:08:50 GMT

Hey i am having problems as my recordings are just downloading and can not rewind or fast foreward, how can i resovle this?

Re: Recorded problems

Laing1 — Mon, 04 Sep 2023 13:32:12 GMT

@Tashra wrote:

Hey i am having problems as my recordings are just downloading and can not rewind or fast foreward, how can i resovle this?

@Tashra Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions