topic Re: Sky go Xbox series X error in Sky Go

Sky go Xbox series X error

Adam06 — Sun, 27 Sep 2026 10:03:32 GMT

I have Sky Glass with Whole Home and Sky Sports. Sky Go works on my iPhone, but Sky Go on my Xbox shows ‘To use this service you need to accept the Sky Go Terms & Conditions’. I’ve signed out and back into the Sky Go app on my phone, but I never get a T&Cs prompt.

Re: Sky go Xbox series X error

caesarome — Sun, 27 Sep 2026 11:09:09 GMT

@Adam06

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky go Xbox series X error

Cardel — Sun, 27 Sep 2026 11:19:45 GMT

Thanks for escalating this @caesarome We’ve sent @Adam06 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Carol