topic Re: SkyGo in Sky Go

SkyGo

BleeM — Tue, 08 Sep 2026 19:12:17 GMT

I recently switched to Sky mobile and I haven't been able to sign into SkyGo even once. I first tried to on my PS5 but it said there were issues and that I have to sign in on mobile first. Then when I try to sign in on mobile, it tells me that 'something went wrong' and that there's a 'technical issue' or problems with my 'network connection' every time without fail. I know my details are correct and I know that my network connection is fine - it just will not let me in.

I've seen a few posts on here but I don't think anyone has found a fix. Is anyone else experiencing this or been able to fix it? I just cannot get in 😕

thank you ❤️

Re: SkyGo

GD1 — Tue, 08 Sep 2026 19:14:26 GMT

@BleeM Do you also have a TV subscription?

Re: SkyGo

BleeM — Tue, 08 Sep 2026 19:15:11 GMT

No I don't but I bought a film on Sky Store and they said I can only watch it there 😕

Re: SkyGo

GD1 — Tue, 08 Sep 2026 19:16:18 GMT

@BleeM You should be able to use the Sky Store app not Sky Go

Re: SkyGo

BleeM — Tue, 08 Sep 2026 19:17:24 GMT

That's the only way I can get in on PS5 though. And it's besides the point - I should be able to get into an app lol.

Re: SkyGo

GD1 — Tue, 08 Sep 2026 19:19:03 GMT

@BleeM You don;'t have a TV subscription so it won't be available to use

https://www.sky.com/help/articles/sky-mobile-watch

Don't have Sky TV? If you've got Sky Mobile but you don't have Sky TV, you can watch content from Sky apps that don't require a subscription (like Sky News), without using your data.

Re: SkyGo

BleeM — Tue, 08 Sep 2026 19:22:39 GMT

But that's so silly. How do I watch on PS5 without access to an app that's withholding the content I've paid for 😕

do I just cross my fingers they put out a new PS5 app I'm actually allowed to sign into

Re: SkyGo

caesarome — Tue, 08 Sep 2026 19:23:46 GMT

Other than your PS5 what other devices do you have ?

Re: SkyGo

BleeM — Tue, 08 Sep 2026 19:45:36 GMT

Besides iOS devices, I have nothing I can stream to TV on so I'm just kinda stuck

Re: SkyGo

caesarome — Tue, 08 Sep 2026 20:39:33 GMT

I don't suppose your TV is a LG is it as the Sky Store app is available of it if it is otherwise for this film you purchased you are limited to the Sky Store app on your device.

Re: SkyGo

BleeM — Tue, 08 Sep 2026 20:52:42 GMT

Yeah that's what I assumed. That's a shame. Hopefully they put out a PS5 app soon.

Thank you for all the help x

Re: SkyGo

Annie+UK — Wed, 09 Sep 2026 12:31:36 GMT

@BleeM wrote:

Yeah that's what I assumed. That's a shame. Hopefully they put out a PS5 app soon.

Thank you for all the help x

Does your PS5 not have a web browser?