topic Sky Go Error in Sky Go

Sky Go Error

D4vid88 — Sun, 30 Aug 2026 16:14:10 GMT

My Sky Go is showing error " You can't use Sky Go on this device yet. You need a Sky Q or Sky Go Extra Subscription to access Sky Go. I have both Sky Q and Sky Go Extra". I've tried everything to get it working, uninstalling the app, resetting the PS5. Sky Go works fine on my mobile, but the PS5 constantly shows this message

Re: Sky Go Error

caesarome — Sun, 30 Aug 2026 16:30:45 GMT

@D4vid88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Go Error

Brill+Gill — Sun, 30 Aug 2026 17:12:52 GMT

Thanks for escalating this @caesarome. We’ve sent @D4vid88 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Go Error

Eileen_- — Mon, 31 Aug 2026 00:38:34 GMT

My sky box has audio but no picture checked hdmi cables and turned off at wall 3 times still the same and its not the tv as get smart tv channels any help please

Re: Sky Go Error

caesarome — Mon, 31 Aug 2026 04:52:04 GMT

@Eileen_-

What Sky box do you have, Sky+ or Sky Q ?