topic Re: Sky Go App Crashing on Installation in Sky Go

Sky Go App Crashing on Installation

Jrfc — Sat, 08 Aug 2026 20:52:48 GMT

Hi, I’m having a problem with Sky Go on my Windows 11 laptop.

Sky Go version: 26.2.3.0
Windows: Windows 11 Home, version 25H2
OS build: 26200.7462
System: 64-bit Windows, x64-based processor

Sky Go installs successfully and launches, but after selecting my cookie preferences it closes automatically after approximately 6–8 seconds.

Windows Event Viewer records:

Faulting application: Sky Go.exe
Version: 26.2.3.0
Faulting module: unknown
Exception code: 0xc0000005
Fault offset: 0x00000000

I have already:

Reinstalled Sky Go from a fresh download.
Cleared/renamed the Sky Go user-data folder so it created a fresh profile.
Confirmed the crash still occurs.
Tried running Sky Go without administrator privileges; this changed the behaviour slightly (it displayed a blue Sky screen for about 10 seconds before closing) but did not resolve the problem.
Confirmed the laptop is x64, not ARM.
Checked Windows Security and Event Viewer.

The Sky Go executable is located at:
C:\Users[username]\AppData\Roaming\Sky\Sky Go\Sky Go.exe

Could you please advise whether Sky Go 26.2.3.0 has a known compatibility issue with Windows 11 25H2/build 26200.7462, or provide a current workaround/fixed version?

Thanks.

Re: Sky Go App Crashing on Installation

Brill+Gill — Tue, 11 Aug 2026 08:26:13 GMT

Hi @Jrfc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Go App Crashing on Installation

Jrfc — Sat, 22 Aug 2026 11:25:03 GMT

Hi sadly I was away and didn't see the message so it closed before I could respond, please could you reset it? Thanks

Re: Sky Go App Crashing on Installation

Amad16 — Sat, 22 Aug 2026 17:08:30 GMT

I'm having the same issues - any solutions? It used to work before

Re: Sky Go App Crashing on Installation

rtaylor3800 — Sun, 23 Aug 2026 17:17:59 GMT

how am i supposed to do that