topic Re: Sky Go not launching windows 11 in Sky Go

Sky Go not launching windows 11

Em137 — Mon, 27 Jul 2026 22:03:49 GMT

When opening skygo app it loads onto a blue screen with the logo in the centre stating it is searching for updates. After about 10-20mins error code 001 appears and even after changing wifi connection and following other troubleshooting it does not seem to load. I have also tried removing it and all affiliated data and reinstalling but to no avail as the same message reappears. My laptop is also fully up to date barring the problematic recent update that I have seen other users mention. Anyone have any other tips or tricks I could try?

Re: Sky Go not launching windows 11

caesarome — Tue, 28 Jul 2026 08:40:11 GMT

@Em137

This was posted by another member so might be worth a try:

Where is says USERNAME is it the name you use with the PC.

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

Re: Sky Go not launching windows 11

Em137 — Tue, 28 Jul 2026 09:06:13 GMT

Hi, I already tried this and also didn't work, thank you for your help tho

Re: Sky Go not launching windows 11

TanH1 — Tue, 18 Aug 2026 10:24:12 GMT

is the problem solved Yet? I have exactly the same issue and have tried many things listed of this website but as yet no solution

Re: Sky Go not launching windows 11

Albion+Blighty — Fri, 04 Sep 2026 09:12:28 GMT

Sky Go on Windows 11 (especially on ARM) not working is now a feature not a bug. The software deveopment practices in Sky are definitely sub-optimal. Defo would not get any in-house products due to problems with Sky Go/Sky Sports +.

I suspect they test on Mac's running virtual machines and do not have rigorous change control for complete testing...otherwise "waves hands in the air".

I honestly don't know which is worse:

- Sky Go regualry not working,

- Sky Sports + often not working/slow and unable to record/stream at a later date or

- The need and slow speed to launch all the "additional apps" now required to watch stuff; HBO Max/ITVX/BBC iPlayer etc.