topic Re: Sky GO PC freezing in Sky Go

Sky GO PC freezing

borofanuk — Thu, 13 Aug 2026 21:29:40 GMT

During the last few days when sky go is running on a channel the stream is freezing every few seconds. This is using a microsoft surface pro 6 and has been working fine for months. Ive reinstalled the latest build and the pc is running windows 11 with all the updates.

Re: Sky GO PC freezing

Coley-W95 — Fri, 14 Aug 2026 10:11:38 GMT

Hi @borofanuk Sorry to see that you've been experiencing issues with Sky Go freezing on your Microsoft Surface Pro 6. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky GO PC freezing

borofanuk — Sun, 16 Aug 2026 01:56:24 GMT

Solved - The Surface was eith er overheating or a windows updates corrected itself.